1. Shipping Methods and Timelines
We offer reliable and efficient shipping methods to ensure your order reaches you in a timely manner. Shipping options may vary based on the destination and the products ordered. The estimated delivery time is 3-10 days. Please note that the delivery times may be affected by factors beyond our control, such as weather conditions, customs delays, or any unforeseen circumstances.
2. Order Processing
Once you place an order, our team will process it within 1-2 business days. You will receive an email confirmation with the order details and tracking information once the shipment has been dispatched.
3. Shipping Costs
Shipping costs are calculated based on the shipping method chosen, the delivery location, and the weight or dimensions of the products. You can view the applicable shipping charges during the checkout process before making the payment.
4. Tracking Your Order
We provide tracking information for all shipped orders. You will receive a tracking number via email, allowing you to monitor your package’s progress in real-time. Please allow a few hours for the tracking number to become active after you receive it.
5. Domestic and International Shipping
We offer both domestic and international shipping options. For international orders, please be aware that customs duties, taxes, and other fees may apply upon delivery. It is the responsibility of the customer to cover these additional charges. International shipping times may vary depending on the destination and customs procedures.
6. Undeliverable or Returned Packages
In the event of an undeliverable package due to an incorrect address provided by the customer or failure to claim the package from the carrier’s designated location, we may attempt to contact you to rectify the situation. If we are unable to reach you, the order will be returned to us. In such cases, we will refund the order value minus the shipping costs.
7. Delivery to APO/FPO Addresses
We gladly ship to APO/FPO addresses to support our military customers. Please note that delivery times to these addresses may take longer than standard domestic shipping.
8. Delivery Issues
If you encounter any issues with your delivery, such as damaged or missing items, please contact our customer support team within 48 hours of receiving the package. We will work diligently to resolve the matter promptly and ensure your satisfaction.
9. Shipping Holidays
Please be aware that our shipping services may be affected during public holidays and peak seasons. Delays may occur during these times due to increased shipping volumes.
10. Updates to the Shipping Policy
We reserve the right to update and modify this Shipping Policy at any time. Any changes will be posted on our website, and the revised policy will be effective immediately.
If you have any questions or need further assistance regarding our shipping policy, please do not hesitate to reach out to our customer support team. We are committed to providing you with a seamless and enjoyable shopping experience.